Shipping policy

When your order comes in, we immediately get to work to create it, from scratch, for you and your pet. We don’t have huge warehouses of assembly line products - we have skilled, caring artisans who believe making something just right is better than making it as fast as possible.

This means your order may take up to two weeks to ship - but don’t worry! As soon as it is complete, we lovingly wrap it up, write you a nice little note because you’re important to us, and get it on its way to you.

You will receive an email with your tracking details when your order is shipped so your pup will know to monitor the postman with even more vigilance!

We hope it doesn’t happen, but if we do have a delay and your order is expected to take longer than 14 days to complete, we will contact you to let you know.